Complaints
- If a defect is discovered upon delivery, GVScosmetics - represented by the private entrepreneur Olesia Hirka, will refund the buyer in the form of a voucher (appropriate discount on the next order). The customer may also request the removal of the defect by exchanging the product. If it is impossible or disadvantageous for GVScosmetics to remove the defect, the buyer has the right to request a discount from the purchase price and in the case of a significant defect to withdraw from the purchase agreement. The buyer is obliged to inform the seller of the right chosen when reporting the defect.
- The product is considered defective, especially if it does not have the usual or presented properties, does not serve its intended purpose, does not comply with legal requirements, or was not delivered in the agreed quantity. Sensitivity or allergic reaction to the delivered goods is not a basis for recognizing the defect of the goods. Likewise, defects in gifts or free items, which the order does not apply to, are not considered a defect. The product photos in our online store are illustrative only and do not represent a binding description of the product's properties (for example, packaging may differ due to changes made by the manufacturer).
- Send inquiries about complaints to gvscosmetics.cz@gmail.com with the complaint form, which is available here. When filling out the form, do not forget to describe what the defect is and attach photos of the defective product (if possible). Goods to be claimed, after confirmation, must be sent with the completed form to the address: Marie Pujmanové 1221/8, 70900 Ostrava, Czech Republic.
- GVScosmetics - represented by the private entrepreneur Olesia Hirka, will inform the buyer about the handling of the complaint, especially about the acceptance of the complaint and its positive or negative resolution, by email or SMS message. GVScosmetics - represented by the private entrepreneur Olesia Hirka, may also contact the customer by phone.
- The complaint will be examined promptly. The processing of the complaint including the removal of the defect usually does not take more than 30 days. Otherwise, the buyer has the right to withdraw from the purchase agreement. It is the responsibility of the buyer to help GVScosmetics - represented by the private entrepreneur Olesia Hirka, comply with the above-mentioned term.
- In case of a positive complaint, GVScosmetics - represented by the private entrepreneur Olesia Hirka, will bear the costs of returning the goods.